Contact Us

We’re Here to Help

Have a question about a Korvaniq product or need assistance with an existing order?

Our customer support team is available to assist with:

  • Product information and availability

  • Order status and updates

  • Shipping and delivery questions

  • Damaged, defective, incorrect, or incomplete items

  • Returns, exchanges, and refunds

  • Payment and checkout inquiries

  • Privacy-related requests

  • Other store or service concerns

Contact Korvaniq

Korvaniq is operated by Hubei Weizhilu Security Technology Co., Ltd., which provides customer support and handles order-related inquiries for purchases made through korvaniq.com.

Legal Entity: Hubei Weizhilu Security Technology Co., Ltd.
Registered Address: No. 13 Fengyi Avenue, Maoping Town, Zigui County, Yichang, Hubei, China
Email: service@korvaniq.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST.

Contacting Us About an Order

When contacting us about an existing purchase, please include:

  • Your full name

  • Your order number

  • The email address used during checkout

  • A clear description of your question or concern

Providing these details will help our team locate your order and assist you more efficiently.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your kitchenware or tableware arrives damaged, cracked, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please include:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the internal and external packaging

  • A clear photo of the shipping label

  • A brief description of the issue

Please keep the product and all original packaging until our team has reviewed your request and provided further instructions.

Returns

Please contact us before returning any item.

Our customer support team will review your request and provide the correct return instructions and return address. Returns sent without prior authorization or to an address not provided by our support team may not be accepted.

For complete eligibility requirements, exclusions, and procedures, please review our Return Policy.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, order investigations, damaged-item reviews, returns, or privacy matters may require additional processing time.

We appreciate your interest in Korvaniq and look forward to assisting you.