Frequently Asked Questions

Orders

How do I place an order?

Select the product you wish to purchase, choose any available size, color, style, or quantity options, and add the item to your cart.

When you are ready, proceed to checkout and follow the instructions to enter your delivery and payment information.

After your order has been placed successfully, an order confirmation will be sent to the email address provided during checkout.

I did not receive an order confirmation. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot find the confirmation email, contact us at service@korvaniq.com and include your full name, the email address used at checkout, and the approximate date of purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at service@korvaniq.com.

We will make reasonable efforts to assist before fulfillment begins. However, changes and cancellations cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipment.

Can I change my shipping address?

Contact us immediately if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after processing has begun. Customers are responsible for providing complete and accurate delivery information during checkout.

Products

Will the product color look exactly the same as it does online?

We make reasonable efforts to display product colors accurately. However, appearance may vary slightly depending on lighting, photography, screen settings, and the natural characteristics of the material or finish.

Hand-finished, reactive-glaze, textured, or artisan-style kitchenware may also feature subtle variations in color, pattern, texture, or edge detailing. These variations are part of the product’s individual character and are not necessarily defects.

Where can I find product dimensions and specifications?

Available product dimensions, materials, capacities, package contents, and other specifications are listed on the relevant product page.

Please review this information carefully before placing your order. If you need additional details, contact us at service@korvaniq.com.

How should I care for my kitchenware or tableware?

Care instructions may vary depending on the product’s material, glaze, finish, decoration, and construction.

Please follow the care instructions shown on the product page, packaging, or included documentation. Unless a product is specifically identified as suitable for a particular appliance or cleaning method, do not assume that it is safe for microwave, oven, freezer, dishwasher, or direct-flame use.

Are handcrafted or reactive-glaze variations normal?

Yes. Certain products may display natural differences in glaze distribution, surface texture, pattern placement, color intensity, rim detailing, or shape.

These variations reflect the manufacturing or finishing process and help give each piece its distinctive appearance.

Shipping and Delivery

How can I track my order?

When tracking information becomes available, a shipping confirmation email will be sent to the email address used during checkout.

Tracking activity may take time to appear after a shipping label has been created. Update frequency may also vary depending on the carrier and destination.

When will my order arrive?

Estimated delivery times vary depending on the destination, product availability, order processing, carrier operations, customs review, weather, holidays, and other circumstances outside our reasonable control.

Any delivery timeframe shown on our website or during checkout is an estimate and is not a guaranteed arrival date.

Please review our Shipping Policy for additional information.

Why was my order shipped in multiple packages?

Products from the same order may sometimes be packed or shipped separately.

If your order is divided into multiple shipments, the packages may arrive at different times and may have separate tracking numbers.

What should I do if tracking shows “delivered,” but I cannot find my package?

Please check:

• The delivery area around your property

• Your mailbox or parcel locker

• Your building reception or front desk

• Household members

• Nearby neighbors

• Any safe location used by the carrier

You may also wish to contact the carrier directly. If the package still cannot be located, email us at service@korvaniq.com with your order number and tracking information.

Damaged or Incorrect Orders

What should I do if my order arrives damaged, cracked, defective, incorrect, or incomplete?

Please contact us promptly at service@korvaniq.com.

Include:

• Your order number

• A description of the issue

• Clear photos or videos of the product

• Photos of the internal and external packaging

• A photo of the shipping label

For fragile kitchenware or tableware, please photograph any cracks, chips, breakage, surface damage, or missing pieces clearly.

Keep the product and all original packaging until our team has reviewed your request and provided further instructions.

Returns and Refunds

What is the return process?

Before returning any item, please review our Return Policy and contact us at service@korvaniq.com for authorization and instructions.

Do not send a return without contacting us first. Returns sent without authorization, to an unapproved address, or without following the provided instructions may not be accepted.

When will I receive my refund?

Approved refunds are generally issued to the original payment method after the returned product has been received and inspected.

The time required for the refund to appear in your account may vary depending on your payment provider, card issuer, or financial institution.

Payments

Which payment methods do you accept?

The payment methods currently available will be displayed during checkout.

Available options may vary depending on your location, currency, device, and the payment services enabled at the time of purchase.

Is checkout secure?

Checkout is processed through the payment and ecommerce services enabled on our store. These providers use security measures intended to protect transaction information.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers should use trusted devices, browsers, and networks when completing a purchase.

Contact Us

How can I contact Korvaniq?

For product questions, order assistance, shipping inquiries, returns, payments, or other customer-service matters, please email:

service@korvaniq.com

When contacting us about an existing order, include your order number and the email address used during checkout.

We aim to respond to customer inquiries within 1–2 business days. Some matters may require additional review time.