Payment & Security

Payment Methods

The payment methods currently available for your order will be displayed during checkout.

Available payment options may vary depending on your location, selected currency, device, order value, and the payment services enabled at the time of purchase.

Please follow the instructions shown during checkout to complete your payment securely.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, card issuer, bank, or other financial institution may:

  • Request additional identity or payment verification

  • Approve or decline a transaction

  • Place a temporary authorization hold

  • Restrict a transaction for security reasons

  • Require you to confirm the purchase

Korvaniq does not control a bank’s or payment provider’s authorization decision, verification process, hold period, or release schedule.

If your payment is declined, please confirm that your billing information is correct or contact your payment provider for assistance.

Checkout Security

Korvaniq uses established ecommerce and payment-service providers to process checkout transactions.

Security measures are used to help protect payment and transaction information during processing. However, no method of electronic transmission, online processing, or data storage can be guaranteed to be completely secure.

To help protect your information, we recommend that you:

  • Use a trusted device and network

  • Keep your browser and operating system updated

  • Avoid completing payments over unsecured public Wi-Fi

  • Protect your account credentials and passwords

  • Verify that you are shopping on the official Korvaniq website

  • Never send complete payment card information by email

Korvaniq customer support will never ask you to send your full payment card number, card security code, or account password by email.

Order Confirmation

An order is not considered successfully placed until checkout has been completed and an order confirmation has been generated.

After a successful purchase, an order confirmation will be sent to the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder. You may also contact us at service@korvaniq.com for assistance.

Failed or Declined Payments

A payment may fail or be declined for reasons including:

  • Incorrect billing information

  • Insufficient funds or available credit

  • Card restrictions

  • Bank security controls

  • Failed authentication

  • Payment-provider limitations

  • Currency or location restrictions

  • A temporary technical issue

If a payment fails, please review the information entered and try again. If the issue continues, contact your bank, card issuer, or payment provider.

Temporary Authorization Holds

A declined, canceled, or incomplete payment attempt may still appear as a pending authorization on your account.

This is generally a temporary hold created by your bank or payment provider and is not necessarily a completed charge.

The timing for releasing an authorization hold is determined by the financial institution involved. Korvaniq cannot control or accelerate that release schedule.

Duplicate or Unrecognized Charges

If you believe you were charged more than once or do not recognize a transaction, please first review your order confirmation and payment account activity.

Pending authorizations may sometimes appear alongside a completed charge temporarily.

If you still believe there is an issue, contact us at service@korvaniq.com and include:

  • Your full name

  • Your order number, if available

  • The email address used at checkout

  • The date and amount of the transaction

  • A description of the issue

For your security, please do not email us your full card number, card security code, password, or other sensitive authentication information.

Pricing and Order Charges

Before payment is submitted, checkout will display the applicable:

  • Product prices

  • Discounts

  • Shipping charges

  • Taxes, where applicable

  • Order total

Please review all order information carefully before completing your purchase.

Currency Conversion and Bank Fees

If your payment method uses a currency different from the currency shown during checkout, your financial institution may apply:

  • Currency conversion charges

  • Foreign transaction fees

  • Bank processing fees

  • Card issuer fees

  • Other payment-related charges

These charges are determined by your bank, card issuer, or payment provider and are not controlled by Korvaniq.

Taxes and Duties

Applicable taxes may be calculated and displayed during checkout where supported.

For international orders, customs duties, import taxes, brokerage charges, or local fees may apply depending on the destination. Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Discount Codes

Discount codes must be entered in the designated field before checkout is completed.

Each discount code may be subject to:

  • Eligibility requirements

  • Validity periods

  • Minimum purchase amounts

  • Product or collection exclusions

  • Usage limits

  • Location restrictions

  • Other promotional conditions

Unless expressly stated otherwise, discount codes:

  • Cannot be combined with other offers

  • Cannot be exchanged for cash

  • Cannot be transferred

  • Cannot be applied after an order has been completed

  • Cannot be used on previous purchases

If a discount code is not accepted, please review the promotion’s terms and confirm that the code has been entered correctly.

Refund Security

Approved refunds are generally issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, card issuer, bank, or financial institution. Korvaniq cannot control the time required for a processed refund to appear in your account.

Please review our Return Policy for additional information about return eligibility and refunds.

Contact Us

If you have questions about payments, charges, discount codes, authorization holds, or checkout, please contact:

service@korvaniq.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

For your protection, never include complete payment card details, security codes, or account passwords in your message.