Shipping Policy

Store Operator

Korvaniq is an online retail store operated by Hubei Weizhilu Security Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through korvaniq.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Estimated Delivery Times

Estimated delivery times vary by destination and shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, carrier, and customs processing.

Shipping estimates are not guaranteed delivery dates.

Shipping Methods and Costs

Any available shipping options, costs, and estimated delivery times will be displayed during checkout.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping.

Any geographic restrictions or exclusions will be displayed during checkout before payment.

Tracking Information

When tracking information becomes available, a shipping confirmation will be sent to the email address used during checkout.

Tracking activity may take time to appear after a shipping label has been created.

Delivery Delays

Delivery may be affected by carrier operations, customs inspections, weather, holidays, transportation disruptions, or other circumstances outside our control.

Once an order has been transferred to the carrier, Korvaniq cannot guarantee the carrier’s delivery schedule.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error, contact us immediately at service@korvaniq.com. Address changes cannot be guaranteed after processing has begun.

Additional shipping costs may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by Korvaniq.

Lost or Delivered Packages

If tracking shows an unusual delay or the package cannot be located, contact us so we can review the available carrier information.

If tracking shows “delivered,” please first check:

  • The delivery area

  • Your mailbox or parcel locker

  • Building reception

  • Household members

  • Nearby neighbors

  • The shipping carrier

Resolution depends on the shipment circumstances and applicable carrier procedures.

Split Shipments

Items from the same order may be shipped separately and arrive at different times. Each package may have its own tracking number.

Contact Us

For shipping or delivery questions, please contact:

Legal Entity: Hubei Weizhilu Security Technology Co., Ltd.
Registered Address: No. 13 Fengyi Avenue, Maoping Town, Zigui County, Yichang, Hubei, China
Email: service@korvaniq.com

Please include your order number and the email address used during checkout.